Tag Archives: subscription

Fred Mills: VNYL Pt.1 – Did the New Subscription Service Blow It?

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Would YOU pay $12 a pop for crap albums from Toto, Pablo Cruise and Leon & Mary Russell? Ye olde editor engages a hip new subscription service that promises “hand-curated vinyl records” to its eager—and apparently young/newbie—clientele. (Additional reading: Stereogum’s “Why The ‘Netflix For Vinyl’ Service Is Such A Mess”)

BY FRED MILLS, Blurt Editor

Like many of you, the BLURT braintrust was excited—or, after reading the fine print, at least optimistically enthused—by the January news that a new record subscription service was preparing to launch in a couple of months, following a successful Kickstarter campaign, which would adopt some of the (wildly successful) Netflix model features —but utilizing used vinyl LPs instead of DVDs, and instead of subscribers making their own choices, have their albums picked (“curated,” in today’s misnomer-strewn parlance) by employees of the service. The classic Sub Pop Singles Club and the Vinyl Me, Please services were also cited as inspirations.

Dubbed, somewhat minus-a-vowel cutesily/trendily VNYL (motto: “hand-curated vinyl records delivered to your door”), the service, founded by software/app developer Nick Alt, promised early backers that they would receive their initial shipments in February and the general public in March. As Rolling Stone reported at the time,

For a monthly fee, members of the just-launched venture VNYL can choose from a list of categories, called “#Vibes,” and receive records in the mail much in the same way they used to receive Twin Peaks Season 1 DVDs at home before streaming services. Although it is not set up like Netflix, in the sense that members select the records they want, VNYL still caters to subscribers. Once a member has selected a hash tag classification (#lazysunday or #danceparty, for instance) the company will send three albums curated to fit the “vibe” by the VNYL staff. The service costs $15 a month and allows members to spend as much time with the records as they would like, keeping the ones they love and sending the duds back using pre-paid shipping. The cost of keeping an album will run between $8 to $12.”

Founder Alt added, “The real magic that I can bring to this is the community aspect. People who listen to vinyl are not connected [the way online users are] unless they go to a record store, so why can’t we bridge that for people who are really into listening to vinyl.”

Fair enough. Yours truly — who has passionately collected vinyl records since the late ‘60s, from LPs to 45s to 78s to even the stray 5” single or flexidisc (ask me sometime about the 10” flexi of Australian indie bands I curated, er, compiled in the ‘80s for rock mag The Bob) — quickly became a backer of the Kickstarter campaign for VNYL, not only feeling seduced by the possibilities but also sensing a great story about what it means to be a collector and lover of records. I pledged, put in my credit card info, then sat back and waited, having been guaranteed three free months’ worth of records (translation: nine LPs), after which I could maintain my official subscription or cancel any time.

As an aside, there’s a good discussion about the numerous online record sub services currently operating over at The Record Collectors Guild. Titled, succinctly, “Review of Vinyl Subscription Services,” it’s mostly positive in tone, basically describing VNYL, Prescribed Vinyl, Feedbands, Vinyl Me Please and Turntable Kitchen in terms of what you get for your dough. It also hands out praise for the brick and mortar record stores that still exist, enthusing, “Enter a museum of 12″ square canvases displaying amazing artworks, each unique to the album they represent. Have a funny conversation with the cynical hipster latte sipping record store employee. Learn something, share something, find new music, re-discover old goodies, buy a brand new record, or buy 5 obscure used ones, it’s all part of the experience.”

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Part of that experience: Alt mentioned magic. Ask any practicing magician, and he’ll tell you that “magic” comprises a series of illusions that feed off observers’ need or willingness to believe what they are seeing or being told, irrespective of the objective facts.

It was May 13 of this year and my first box from VNYL arrived, postmarked April 29 and shipped via Media Mail from Venice, Calif. (The full address: 1136 Abbot Kinney Blvd, Venice CA 90291-3314.) If you are doing the math, you have probably noticed that there’s been a slight delay from the original estimation of when backers and charter subscribers would receive their initial shipments. Intriguingly, in looking at my account profile at VNYL now, it says that I joined on April 5, but it was in early January that I made my Kickstarter pledge. But that’s no problem: the VNYL folks have kept all of us regularly updated, including at least one notification of a slight delay. So far, so good.

Worth noting: backers received an email indicating they needed to officially register and fill out a brief online questionnaire about our musical tastes in order that the VNYL staff might better “curate” our selections—for example, what categories of music we did and did not like, or the URL of our Spotify account/playlist or similar streaming services we utilize. The former was easy enough, and I faithfully documented my likes, which include indie and alternative rock, punk, classic rock, blues, singer-songwriter and more, but not classical, opera, rap and several others. The streaming-service question, however, was pointless: I don’t have a Spotify account for myself, only one that I maintain for BLURT. For that matter I don’t even need a streaming service: I have 10,000 friggin’ records in my collection and another 5,000 CDs. (Full disclosure: I’m in the process of dumping the CDs because their value is rapidly declining; nowadays you can barely get 50 cents a pop for ‘em. Meanwhile, the LPs and 45s are appreciating at roughly the same rate. Hey, Bob Lefsetz, maybe you have a blog post about this soon, hmmm?) And each time I tried to ignore that section of the questionnaire I was blocked from proceeding farther, so finally I just plugged in the URL for BLURT’s Spotify list so I could be done with it.

Canned Heat cookbook

I remained optimistic, and I had checked a box that suggested my initial VNYL three-LP shipment could fall under the general category of #work—I think other categories were #lazysaturday, #danceparty, #betweenthesheets and, uh, #cooking. The latter momentarily made me think of that album Canned Heat Cookbook that I used to own, and how cool it might be to have it again, but because I do most of my listening here at work—oh, did I mention that BLURT shares offices with Raleigh, NC, record store Schoolkids Records, and that I am spinning platters all day long?—it made sense to select that “work” hashtag for my category of preferred LPs for my first shipment.

“Magic” is clearly a relative term. I suppose you could charitably say that my first VNYL batch of goodies made me feel like being on the receiving end of a slick Three-card Monte operation.

Allow me to detail what I just tugged from my pink-interior VNYL box (displayed at the top and below), which also included a nice note from my personal hand-curator, Teal, who had affixed a photo of her smiling for the camera and clutching my records: “Hey Fred, Hope you like the records I chose for you. Love this Pablo Cruise album. Enjoy! – Teal”

 

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Pablo Cruise – Worlds Away (1978, A&M); hashtag #work, $12 value)

Toto – Hydra (1974, Columbia) ditto

Leon & Mary Russell – Make Love to the Music (1977, Paradise) ditto

 

Did you get that? Toto, Leon/Mary Russell, and Pablo Fucking Cruise. Gee, thanks, Teal.

If there is a single record store owner out there reading this right now who has any of the above listed albums in stock and they are NOT in the 99-cent bins, please tell me. Recall that I myself work in a record store, and I have worked in record stores on and off for, cumulatively speaking, nearly 20 years, for extended stints during the ‘70s, the ‘90s and, of course, the past three years during the contemporary vinyl explosion. So I know a little about vinyl. But—Lefsetz mode on here—VNYL values them at $12 apiece, at least that’s what a sticker on each plastic sleeve indicates. Jesus. There’s not a person on the planet who would pay that much for ‘em. They are titles we can barely give away at our store, sitting there in the junk bins alongside the Dan Fogelberg, Loggins & Messina, Poco, George Benson and Eddie Money albums. For $12, we have Dylan, Stones, Neil Young, Reprise-era Kinks, DEVO and the stray early Elvis Costello albums.

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Now let’s be fair: back in the day there were undoubtedly folks who cherished those LPs. The Pablo Cruise album even featured the mega-hit “Love Will Find A Way”; although the Toto album, the band’s second, was a relative flop, commercially speaking (chart monster Toto IV was still three years away), and by the time Leon Russell’s record was released, the songwriter’s hitmaking days were long behind him.

(Caveat emptor: that bassline in the Pablo Cruise song will stick in your head and keep you awake at 4:30 a.m. unless you immediately play some Twisted Sister after it finishes.)

But while each artist had its share of devoted fans, they’ve all since moved on, and it’s unfortunate but true that none of those albums have stood the proverbial test of time. Records from the same general era by, I dunno, Led Zep, Pink Floyd, Van Morrison, KISS, Paul McCartney and Joni Mitchell have, however, and proof resides right here in my record store: when I get in used records by those artists, they don’t stay in the bins for long (Zep and Floyd are typically gone within 24 hours, in fact). See my above comments about our 99-cent bin….

Pink Floyd

As a side note, I will mention that the records were in outstanding condition, both the sleeves and the actual vinyl. That’s a plus, although it should be a given that VNYL won’t send out platters that look like they’ve been trashed, or that are excessively noisy or even skip.

Bottom line: while I am still interested to see what my next two VNYL shipments will yield, this initial installment in the series is not all that encouraging. In fact, it reminds me of that old Monty Python skit about Australian table wines: this is a shipment with a message, and the message is “beware.” In 2015, nobody is going to their local record store and looking for records by Pablo Cruise, Toto and Leon & Mary Russell, much less willing to pay twelve freakin’ dollars for a copy. I posted a shortened account of my experience to the popular Steve Hoffman forums; below is typical of the numerous comments made.

 

Ha, well….I thought the idea was odd anyway.

Well, it’s not like first impressions count, or anything.

My guess is VNYL owns a record store a found a new way to get rid of that old, dusty stock.

I can only imagine weeks of dollar bin raids but who knows.

 

Indeed, if VNYL expects to make its subscription business a success, it’s going to have to do a lot better than trawl bargain bins and hit thrift stores in search of “product” for the subscribers. (Intriguingly, on the VNYL Twitter page the following info has been added: “New record store at 1136 Abbot Kinney Blvd, Venice CA.”) It will also have to conduct some serious seminars in “hand curation” for its employees in charge of making selections for customers. Otherwise the negative word-of-mouth is gonna kill ‘em.

Strike one, VNYL. Three strikes, and yer out. To be… continued?

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POSTSCRIPT: Literally as we were preparing this article to post, the good folks over at Stereogum published their own piece entitled “VNYL Sliding: Why The ‘Netflix For Vinyl’ Service Is Such A Mess”. In it, writer Michael Nelson made some observations similar to ours, particularly along the lines of my 99-cent-bin complaints:

“VNYL subscriber Rob Baird talked to Stereogum for this story. For his #vibe, Baird told us, he chose the hashtag #lazysaturday, ‘based on [VNYL’s] Spotify playlist, which contained artists like Iron & Wine, Jack Johnson, Sufjan Stevens, Father John Misty, and Norah Jones, who I listen to regularly and are part of my record collection.’ Baird also shared with us a link to his Discogs profile. This not only helps to give you, the reader, an idea what he listens to; it was ostensibly consulted by VNYL personnel in order to help hand-curate musical selections based on his #vibe…. His first VNYL shipment included old releases from Jefferson Airplane, Dan Fogelberg, and England Dan & John Ford Coley.”

A number of the reader comments following the story took a similar tack, like this one:

“Damn! I thought this sounded like a cool idea and almost signed up. I ultimately decided to cheap out – and now I am so glad I did. I make enough questionable vintage record purchases without needing to pay $24 a month to get Pablo Cruise, Neil Diamond, and Kenny Loggins delivered to my door.”

Most of the Stereogum story, however, concerned an entirely different matter, that of whether or not VNYL would be violating the Record Rental Amendment Of 1984. It appears that VNYL became aware of this at some point and had to make some small changes in its operating model in order not to run afoul of the law. Writer Nelson delves pretty handily into this and it’s well-worth reading carefully.

He also talked with founder Nick Alt directly, who discussed that as well as some of the complaints that were starting to come in from subscribers. Among his quotes:

“VNYL was Kickstarted as a ‘Hand Curated Music Discovery’ project. I wanted to prove you could build the best human-curated music platform there is. After the campaign, I reached out to all our Kickstarter backers and asked them to fill out a questionnaire about VNYL and their own music experiences. I was really curious — what were they listening to? What genres do they like? What don’t they like? We’re all being sold these digital streaming services, but VNYL is about doing something anti-algorithm and focused on how people experience and actually listen to music.

“I also asked members why they backed VNYL. The vast majority (over 80%) chose to back us because they wanted to grow their vinyl collection, try a human curated service, and because they wanted to support vinyl as a medium. For a majority of our backers, the Netflix rental model just wasn’t the draw and actually created the most apprehension. Since we’re constantly making decisions around what the best user experience is for VNYL, it made sense to us to allow our backers and future members keep records they receive from us and pay us no additional costs…

“It fucking sucks when we disappoint our members. We honestly feel incredibly sad when a member doesn’t like what we sent. That sucks for them and also for us. It’s like you just spent all this time planning out what you think is an awesome surprise gift idea for someone and then they can’t mask the look of disappointment when they open it up right in front of you. It’s completely deflating. Unfortunately, this comes with the territory of being a human curated service.

“With time, VNYL will only improve. As shitty as it feels when someone doesn’t like our choices, when we do get it right, it’s a total rush. There’s nothing more rewarding for me or our curators when we see someone tweet or Instagram their open box of vinyl and are debating which one to spin first.”

Well, only “time” will tell, Nick. But judging from the growing snowball that is the court of public opinion, there’s not a whole lot of time to improve and “get it right.” Remember what I said about “negative word of mouth” at the end of my original article? It’s already started, and in a big way.

UPDATE, 5/16: Watch this video that Stereogum found by a, shall we say, less than pleased VNYL subscriber posted about his #danceparty selections:

UPDATE, 5/20: Another unhappy backer has posted a story about his experience at The Faculty of Thinking Blog. The writer’s conclusion: “VNYL charges $24 a month for 3 records via mail currently valued at less than $3 a record. Most of what you receive is not great and will feel more like a yard sale or goodwill or dollar bin find. If you’re into it, cool. You cannot return these records if you don’t like them. Very little about what you include in your profile, musical taste or “vibe” will influence what records you get. The records chosen are “hand curated” and possibly even with care, but from an extremely limited and low quality pool. There is nowhere to see the list of records that your selections are being curated from. Absolutely not worth the subscription unless you are trying to build a novelty library of quality over quantity. You are losing money in this current build.”

UPDATE, 5/20: Here is the first (to my knowledge) complaint about VNYL filed with California’s Better Business Bureau. It reads, in part: “When VNYL initiated a Kickstarter campaign (https://www.kickstarter.com/projects/nickalt/vnyl-hand-curated-vinyl-records/video_share) in December 2014, it billed itself as the “Netflix of LPs.” As described by magazine Rolling Stone (http://www.rollingstone.com/music/news/new-record-service-vnyl-distributes-lps-like-netflix-20150109), VNYL offered a subscription service that: allows member to select a hash tag classification (#lazysunday or #danceparty, for instance). Once completed, “the company will send three albums curated to fit the ‘vibe’ by the VNYL staff. The service costs $15 a month and allows members to spend as much time with the records as they would like, keeping the ones they love and sending the duds back using pre-paid shipping. The cost of keeping an album will run between $8 to $12.” I participated in the Kickstarter campaign and chose 3 months of service in late December 2015.On or about March 25, I tried to select vibes that had been promised on the Kickstarter campaign. I found that at least two vibes, #gamenight and #rainyday, were not being offered as promised. Nick Alt, creator and owner, noted that those vibes might be added at a later date. On April 25, I contacted Nick Alt again after receiving three albums that were not to my taste. They arrived with no prepaid return envelope, and I asked him how I could best return them. I also asked him to cancel my membership. He did not respond to repeated emails and Facebook queries until May 9th. His response, in part: “Those records yours to keep for no cost…but you dont have to do anything to get them back to us.”At this stage, I feel like the Kickstarter campaign was a bait and switch, an opportunity for VNYL to collect money and use it to open a brick and mortar record store as opposed to service members properly.Mine is not the only complaint.”